Customer Success Manager / Implementation Manager

Job Description:

Danal, Inc. is the leading global mobile identity and authentication solution provider employed by major world banks, global financial institutions, and large national retailers. Danal leverages its unique real-time subscriber and account data connections to mobile operator networks (Verizon, AT&T, Sprint, T-Mobile, Orange, Vodafone etc.) to easily, and definitively identify consumers and the phones and tablets they use every day. Danal makes it easy to securely log into bank accounts, financial services and make purchases without the burden of high friction, and potentially insulting, fraud screening and verification filters.

As a Customer Success Manager, you will work closely with Danal’s customers to help them sort out good consumers from fraudsters helping the good consumers enjoy secure and personalized experiences. Your technical expertise will be blended with your business acumen to help deliver and deploy mobile identity solutions working collaboratively with our Sales and Engineering teams.


  • Oversee the delivery of services to Danal customers; clarifying technical design details and manage the design implementation
  • Understand technical steps required for implementation and develop/manage project plans
  • Gather Merchant feature requirements and communicate clearly and effectively back to internal teams
  • Identify issues and work with Product and Engineering teams to prioritize and eliminate delays in delivery
  • Work cross-functionally to establish good and trusted relationships with both internal and external customer teams
  • Maintain technical proficiency in all aspects of the platform, including product capabilities, features, and planned enhancements

Required Skills & Experience:

  • Bachelor’s degree in Telecommunications, Computer Science, or related technical background
  • 2-5 years prior experience in launching solutions, customer success, project management or equivalent history
  • Experience in working with Enterprises, IOT, Mobile Communications, Banking or IT connected devices desired
  • Superior analytical, communication, presentation and customer interfacing skills
    Strong team player but still a self-starter
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly

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